Privacy Policy
On behalf of Brian Frank Healing, LLC (also referred to as "us" or "we" or Brian Frank Healing”), welcome to www.brianfrankhealing.com (hereinafter, the "Site"). We recognize that your privacy is important. This Policy discloses the privacy practices for the Site, and also covers how personal and other information that we receive or collect about you is treated. Please read the information below to learn the following regarding your use of the Site. We are the controller of and responsible for any personal or other information collected from you.
You acknowledge that this Privacy Policy is designed to be read in connection with the Site's Terms and Conditions of Use and that by accessing or using the Site, you agree to be bound by the Terms and Conditions of Use, as well as this Policy. We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by updating any privacy information on this page. Your continued use of the Site and or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) your agreement to abide and be bound by that Policy.
If you have any questions about this Policy, please feel free to contact us by e-mail at brian@brianfrankhealing.com.
IMPORTANT: BY USING THE SITE AND/OR OFFERINGS AVAILABLE ON THIS SITE, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW.
1. Types of Information We Collect
We may collect two types of information about our users: (1) Personally Identifiable Information and (2) Aggregate Information.
Personally Identifiable Information (“PII”): This refers to information that lets us know the specifics of who you are. You may also voluntarily provide other PII, whether or not specifically requested by us, by voluntarily supplying your own details to us via e-mail or by posting publicly viewable comments on the Site. You agree that we may collect any PII voluntarily supplied by you, whether or not we have requested it. You must not submit any PII relating to a third party which you do not have permission from such third party to provide to us. We do not knowingly collect any information relating to third parties which you do not have permission to provide. When you engage in certain activities on our Site, such as registering or sending us a message or written content via email, we will ask you to provide certain PII.
The types of PII we collect at this time are: first name, last name, phone number, address, email address, and credit/debit card information. This information is collected for the sole purpose of facilitating any transaction made on the Site and verifying that you may legally use the Site’s services.
We may also collect information about your browser or device. This information may include the type of device you are using, your operating system, your browser, your internet service provider, your domain name, your internet protocol (“IP”) address, your device and mobile ad identifiers (e.g., Apple IDFA or Android AAID), the website that referred you to our website, the web pages of our website that you view (including the date and time you viewed them), the services or functionality you access or use (including the date and time of your access or use), and the subject of the ads you click or scroll over. To collect this information, we may use log files that record events in connection with your use of our services, as well as cookies and similar technologies, such as web beacons embedded in marketing emails to monitor the engagement of recipients. However, you may block these signals in accordance with out “Do Not Track” and Cookies policies described below.
Aggregate Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Site and what other Sites may have directed you to us. This information, which is collected in a variety of different ways, is compiled and analyzed on both a personal and an aggregated basis. This information may include the WebSite's Uniform Resource Locator ("URL") that points to the site you just came from, which URL you go to after visiting our Site, what browser you are using, and your Internet Protocol ("IP") address.
2. How We Collect and Use Information
We collect any PII you voluntarily provide to us to use services available on the Site. We may also collect information you voluntarily submit to a blog, a chat room, or a social network like Facebook or Twitter. We may also collect or license information about you from other companies and organizations, such as information aggregators or event or promotion co-sponsors, including to supplement information that we receive from you. We may also in some cases receive information about you from affiliated entities, which we handle in accordance with this Privacy Statement.
We will primarily use your PII to provide information and service offerings to you. We will also use certain forms of PII to enhance the operation of our Site, improve our internal marketing efforts, statistically analyze Site use, improve our information offerings, and customize the Site's content, layout and services. We may also use the PII to detect, prevent, or investigate suspicious activity or fraud. We may also use PII to deliver information regarding your orders and accounts, or service offerings to you, respond to your inquiries, and to contact you if you request that we do so. Finally, we may use your PII to enforce our agreements with you, including our Site's Terms and Conditions of Use and this Privacy Policy.
We also maintain you PII for internal administrative purposes and to comply with any applicable legal or regulatory obligations, as well as responding to lawful governmental requests or subpoenas. You may request that we no longer maintain your PII as outlined below in this Privacy Policy.
We may also collect certain Aggregate Information. For example, we may use your IP address to diagnose problems with our servers, software, to administer our Site and to gather demographic information.
If your web browser emits "do not track" signals, or you use other mechanisms that provide you the opportunity to prevent the collection of PII or Aggregate Information about your online activities, we honor these signals or mechanisms by refraining from collecting information about you.
Pursuant to California Civil Code 1798.100 and 1798.110, you have the right to request information regarding the types of personal information being collected. If you wish to know what PII is being collected, then contact us at brian@brianfrankhealing.com. We reserve the right to request you to verify your PII prior to responding to your request. This is to ensure that you are the person requesting your PII and not a third party. We also reserve the right to limit the number of requests to two (2) within a twelve (12) month period.
We do not knowingly sell your information to third parties. The only time any information is given to third parties is solely to facilitate the transactions on the site, as discussed below in this Privacy Policy.
We reserve the right to retain all PII unless said PII is requested to be deleted according to this Privacy Policy.
3. Cookies
Depending on how you use our Site, we may store cookies on your computer in order to collect certain aggregate data about our users and to customize certain aspects of your specific user experience. A cookie is a small data text file which is stored on your computer that uniquely identifies your browser. Cookies may also include more personalized information, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and your first name to welcome you back to our Site. We may use cookies to perform tasks such as: monitoring aggregate Site usage metrics, storing and remembering your passwords (if you allow us to do so), storing account and advertising preferences that you have set, and personalizing the Services we make available to you.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some aspects of the Site may not function properly if you elect to disable cookies.
4. Release of Information
We may provide some of our service offerings through contractual arrangements made with affiliates, service providers, partners and other third parties ("Service Partners"). We and our Service Partners may need to use some PII in order to perform tasks between our respective sites, or to deliver services to you. For example, we may use Service Partners to assist us in delivering electronic newsletters and communications to you; to collect PII voluntarily submitted by you when leaving comments on the Site; and to analyze Aggregate Information.
We will choose Service Partners who adopt and promote strong privacy policies. However, the use of your PII by our Service Partners is governed by the respective privacy policies of those providers and is not subject to our control.
Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Any other sites accessible through our Site, including those of our Service Partners, have their own privacy policies and data collection, use and disclosure practices. Please consult each site's privacy policy. We are not responsible for the policies or practices of third parties.
Other than our Service Partners, we do not allow outside parties to collect PII or Aggregate Information about you or your online activities when you use our Site.
Occasionally we may be required by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. In such cases, we will disclose PII upon receipt of a court order, subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We reserve the right to update this Privacy Policy as PII is used for different purposes and additional Service Providers are used.
5. Updating and Correcting Information
We believe you should have the ability to access and edit the PII that you have provided to us. You may change any of your PII in your account online at any time. You may request that your account be deleted by e-mailing us at brian@brianfrankhealing.com. Please include your name and email address when you contact us. We encourage you to promptly update your PII if it changes. We reserve the right to request you to verify your PII prior to responding to your request. This is to ensure that you are the person who is requesting your PII and not a third party.
6. Deleting Personal Information
Under California Civil Code Sections 1798.105 and 1798.130, you have the right to request deletion of your PII that you have provided to us. Please note, however, that we only use PII to facilitate the services and the services may not be available once the PII is deleted. If you wish to delete your PII, then please e-mail us at brian@brianfrankhealing.com.
We reserve the right to request you to verify your PII prior to responding to your request. This is to ensure that you are the person who is requesting your PII and not a third party.
Pursuant to California Civil Code Section 1798.105(d)(1), we reserve the right to not delete your PII until any transaction you have made with us is completed. Also, some information, such as logs of technical support calls or other information may not be deleted. In addition, it may be impossible to completely delete your information without some residual information because of backups.
7. Shine the Light Rights
Upon your request, California Civil Code Section 1798.83, known as the "Shine the Light" law, requires us to provide to you (a) a list of your personal information, if any, which we have disclosed to third parties for direct marketing purposes in the preceding calendar year, and (b) the names and addresses of those third parties. You may make such a request once per calendar year, and we will provide the information to you free of charge. Please send any requests made pursuant to this section to us by e-mail at brian@brianfrankhealing.com. However, as defined under Section 1798.83, we do not currently share any personal information with third parties for their direct marketing purposes.
7. User Choices on Collection and Use of Information
We may, from time to time, send you e-mails and/or newsletters regarding information or services that we feel may interest you. Only Brian Frank Healing (or agents working on behalf of Brian Frank Healing and under confidentiality agreements) will send you these notifications. If you do not want to receive correspondence from us, you can "opt-out" by clicking on the "Unsubscribe" link at the bottom of each correspondence.
You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, some parts of our Site may not work properly in your case.
8. Security of Your PII
At our Site you can be assured that your PII is secure as we strive to take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of your PII. For example:
— We work hard to ensure that the data we collect is reliable, accurate, complete and current. We use PII only for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
— Additionally, we also employ a number of physical, electronic and procedural safeguards to protect PII. Our secure servers and our data centers are protected by encryption, and our servers reside behind firewalls and password protection.
— Additionally, when any highly sensitive information (i.e., credit card information) through the Site, the transmission of that information uses the Secure Sockets Layer (SSL) protocol.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your PII, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity and privacy of any and all information and data exchanged between you and us through the Site cannot be guaranteed.
9. Miscellaneous
You should also be aware that when Personally Identifiable Information is voluntarily disclosed (i.e.; your name, email address, etc.) by you in the comments you post on the Site or in other public areas on the Site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control and this Policy does not apply to such information. Please consult our Terms and Conditions for policies regarding user-provided information.
10. Contact Us
If you have any questions, concerns or inquiries about our Privacy Policy, our use of your PII, or our privacy practices, please contact us by e-mail at brian@brianfrankhealing.com.
11. Effective Date. This Privacy Policy is effective as of October 25, 2022